Radiant insight Published “Winning and retaining business in the African mining equipment sector, 2016 - A survey of key buyers and decision makers”
Description
View Full Report at – https://www.radiantinsights.com/research/winning-and-retaining-business-in-the-african-mining-equipmentsector-2016-asurvey-of-key-buyers-and-decision-makers?utm_source=Free&utm_medium=Nikkhhil24
- Customer priorities
in supplier selection are samples of products and services to trial, including
demonstrations from trusted brands in the market
- Suppliers perform
well, but have lower levels of satisfaction in key maintenance and logistical
issues
- Caterpillar received
the highest average satisfaction ratings and was considered the leading
supplier for most categories of surface mining equipment
- Account managers
made a significant impact in the selection process, alongside having a trusted
brand in the market.
- Customers in Africa
are very happy with their current supplier with only 10% are open to change in
the medium term
- The availability of
parts was the standout area highlighted for improvement.
Scope
- The report is based
on responses from a survey of over 110 senior decision makers at operating African
mines, responsible for the purchase of equipment for plant and mine operations,
along with its consumables. Survey respondents came from 15 different
countries, including South Africa, Zambia, Tanzania and Zimbabwe. This included
four different commodity groups and a range of surface and underground mining
operations.
Reasons To Buy
- Identify key areas
for differentiation by understanding what factors most influence choice of
supplier
- Target product and
service improvement areas based on where mining equipment suppliers are
currently underperforming relative to customer expectations
- Develop successful
sales and marketing strategies through an understanding of the leading
competitors and their strengths and weaknesses
Request for Discount- https://www.radiantinsights.com/research/winning-and-retaining-business-in-the-african-mining-equipmentsector-2016-asurvey-of-key-buyers-and-decision-makers/request-sample
Table of Contents
1 Executive Summary
2 Main Manufacturers of Heavy Equipment
2.1 Introduction
2.2 Major Heavy
Equipment Suppliers in Africa
2.3 Leading
Manufacturers by Equipment Type
2.4 OEM Shares by
Country
2.5 Choice of Main OEM
by Commodity
3 Key Factors When Choosing A Supplier
3.1 Introduction
3.2 Key Factors in
Choosing a New Supplier
3.3 Key Factors when
Choosing a New Supplier, by Country
3.4 Key Factors when
Choosing a New Supplier, by Region
3.5 Key Factors when
Choosing a New Supplier, by Current Main OEM
3.6 Key Consideration
When Choosing a New Supplier
3.7 How Winning
Suppliers Differentiated Themselves
3.8 How Winning
Suppliers Differentiated Themselves, by Country
3.9 Comparison
Differentiation by Current Main Supplier
About Us
Radiant Insights is a
platform for companies looking to meet their market research and business
intelligence requirements. We assist and facilitate organizations and
individuals procure market research reports, helping them in the decision
making process. We have a comprehensive collection of reports, covering over 40
key industries and a host of micro markets. In addition to over extensive
database of reports, our experienced research coordinators also offer a host of
ancillary services such as, research partnerships/ tie-ups and customized
research solutions.
Contact Us
Michelle Thoras
Corporate Sales
Specialist, USA
Radiant Insights, Inc
Phone: 1-415-349-0054
Toll Free:
1-888-202-9519
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